Thank you for your purchase. We hope you are satisfied with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund or store credit. Please see below for more information about our return policy.
About Return Policy
You have the right to cancel your order within 14 days without giving any reason.
The deadline for cancellation of orders is 14 days from the date when you receive the goods or the delivered products are in the possession of a third party other than the carrier designated by you.
In order to exercise your right of cancellation, you must notify us of your decision through a clear statement. You can notify us of your decision by:
- By visiting this page on our website: https://www.sincerechemical.com/contact
- By sending us an email:firstname.lastname@example.org
We will compensate you within 14 days after receiving the returned goods. We will use the same payment method as your order, and you will not incur any expenses due to this compensation.
In order to qualify the goods for return, please ensure that
- The goods were purchased within the last 14 days
- Goods in original packaging
The following goods cannot be returned
- The goods are provided according to your specifications or clear personalization.
- Provide goods that are not suitable for return according to their nature, and goods that rapidly deteriorate or expire.
- Provide goods that are not suitable for return due to health protection or hygiene reasons and are not sealed after delivery.
- Provide goods that, according to their nature, are inseparably mixed with other goods after delivery.
We reserve the right to reject any goods that do not meet the above return conditions at our own discretion.